Exploring Tacit Knowledge Sharing Enhancer Factors in Non- Profit Organizations
Keywords:
Knowledge sharing, Non-Profit Organizations, Tacit knowledgeAbstract
Purpose - This paper aims to explore how tacit knowledge (TK) sharing occurred among volunteers in Non-Profit Organizations and drivers of TK sharing (TKS), including individual and organizational factors.
Design/Methodology/Approach - This study explores the above-mentioned topics through in-depth interviews with volunteers utilizing open-ended questions to acquire deep insights into the TKS issue. Thematic analysis has been carried out using data coding to extract themes.
Findings - This study shows how TK is shared and transferred among volunteers in local non-profit organizations. Various drivers for the smooth transfer of TK have been identified based on individual and organizational elements.
Practical Implications - The findings of this study can advise non-profit organization managers to pay greater attention to their volunteers' motivators and organizational practices when adopting tacit knowledge-sharing routines.
Originality/Value - This study will be beneficial to academics and practitioners looking for accurate data on the enabling aspects of TKS based on two elements (individual and organizational) and the use of knowledge management in the NPOs, filling a gap in the literature on the topic.
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References
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[11] Davenport, T.H, & Grover V., (2001). General Perspectives on Knowledge Management: Fostering a Research Agenda. Journal of Management Information Systems. Vol. 18, pp. 5-21. (Journal)
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[13] Gavurová, B., Tuček, D., & Kováč, V. (2019). Economic aspects of public procurement parameters in the tertiary education sector. Administratie si Management Public, 32, 42- 62. (Journal)
[14] Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management. (Journal)
[15] Guzley, R. M. 1992. “Organizational climate and communication climate: Predictors of commitment to the organization”. Management Communication Quarterly, 5:379-402. (Journal)
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[17] Hawryszkiewycz, I.T., and A. Lin. (2003) “Process Knowledge Support for Emergent Processes”, in Proceedings of the Second IASTED International Conference on Information and Knowledge Management, Scottsdale, Arizona. pp. 83-87. (Journal)
[18] Huie, C. P., Cassaberry, T., & Rivera, A. K. (2020). The Impact of Tacit Knowledge Sharing on Job Performance. International Journal on Social and Education Sciences, 2(1), 34-40. (Journal)
[19] Jalal, H.A., Toulson, P. & Tweed, D. (2010), "Organisational cultural values for successful knowledge sharing: the case of Malaysia", Proceedings of the International Conference on Intellectual Capital, Knowledge Management, & Organizational Learning, The Hong Kong Polytechnic University, Hong Kong, 547-554. (Proceeding)
[20] King, N., Cassell, C. and Symon, G. (2004), “Using templates in the thematic analysis of text”, Essential Guide to Qualitative Methods in Organisational Research, Vol. 2 No. 1, pp. 256-270. (Journal)
[21] Kuzu, Ö. H., & Özilhan, D. (2014). The effect of employee relationships and knowledge sharing on employees’ performance: An empirical research on the service industry. Procedia-Social and Behavioral Sciences, 109, 1370-1374. (Journal)
[22] Lettieri, EBorga, F. and Savoldelli, A. (2004), "Knowledge management in non‐profit organizations", Journal of Knowledge Management, Vol. 8 No. 6, pp. 16-30. (Journal)
[23] Leonard, D., & Sensiper, S. (1998). The role of tacit knowledge in group innovation. California management review, 40(3), 112-132. (Journal)
[24] Masuda, Y. J., Liu, Y., Reddy, S. M., Frank, K. A., Burford, K., Fisher, J. R., & Montambault, J. (2018). Innovation diffusion within large environmental NGOs through informal network agents. Nature Sustainability, 1(4), 190-197. (Journal)
[25] Maguire, M. and Delahunt, B. (2017), “Doing a thematic analysis: a practical, step-by-step guide for learning and teaching scholars”, The All Ireland Journal of Teaching and Learning in Higher Education, Vol. 9 No. 3, pp. 3351-3365. (Journal)
[26] Milton Mayfield, (2010),"Tacit knowledge sharing: techniques for putting a powerful tool in practice", Development and Learning in Organizations: An International Journal, Vol. 24 Iss 1 pp. 24 - 26. (Journal)
[27] Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science 5(1), 14–37. (Journal)
[28] Nonaka, I., and Von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organ. Sci. 20, 635–652. doi: 10.1287/orsc.1080.0412. (Journal)
[29] Obrenovic, B., Jianguo, D., Tsoy, D., Obrenovic, S., Khan, M. A. S., & Anwar, F. (2020). The enjoyment of knowledge sharing: Impact of altruism on tacit knowledge-sharing behavior. Frontiers in Psychology, 11, 1496. (Journal)
[30] Onwuegbuzie, Anthony & Leech, Nancy. (2007). Sampling Designs in Qualitative Research: Making the Sampling Process More Public. The Qualitative Report. (Journal)
[31] Okyere-kwakye, Eugene & Nor, Khalil & Soehod, Khairiah & Zaitul, Zaitul. (2019). Intergroup Contact Theory: Examining Knowledge Sharing Among Individuals from Different Tribes. International Journal of Knowledge Management. 15. 81-96. (Journal)
[32] Perumal, S., & Sreekumaran Nair, S. (2021). Impact of views about knowledge and workplace relationships on tacit knowledge sharing. Knowledge Management Research & Practice, 1-12. (Journal)
[33] Rathi, D., Given, L. M., & Forcier, E. (2014). Inter Organizational partnerships and knowledge sharing: the perspective of non-profit organisations (NPOs). Journal of Knowledge Management. (Journal)
[34] Seba, I., Rowley, J., & Delbridge, R. (2012). Knowledge sharing in the Dubai police force. Journal of Knowledge Management, 16(1), 114-128. (Journal)
[35] Singh Sandhu, M Kishore Jain, K. and Umi Kalthom bte Ahmad, I. (2011), "Knowledge sharing among public sector employees: evidence from Malaysia", International Journal of Public Sector Management, Vol. 24 No. 3, pp. 206-226. (Journal)
[36] Small, C. T., and Sage, A. P. (2005). Knowledge management and knowledge sharing: a review. Inform. Knowl. Syst. Manage. 5, 153–169. (Journal)
[37] Teegen, H., Doh, J. P. and Vachani, S. 2004. The Importance of Nongovernmental Organization (NGOs) in Global Governance and Value Creation: An International Business Research Agenda, Journal of International Business Studies, 35: 463– 483. (Journal)
[38] Zawawi, A. A., Zakaria, Z., Kamarunzaman, N. Z., Noordin, N., Sawal, M. Z. H. M., Junos, N. M., & Najid, N. S. A. N. (2011). The study of barrier factors in knowledge sharing: A case study in public university. Management Science and Engineering, 5(1), 59-70. (Journal)
[39] Zhang, X., Long, C., Wang, Y. and Tang, G. (2015), "The impact of employees’ relationships on tacit knowledge sharing", Chinese Management Studies, Vol. 9 No. 4, pp. 611-625. (Journal)
[2] Briggs, E., Peterson, M., & Gregory, G. (2010). Toward a Better Understanding of Volunteering for Nonprofit Organizations: Explaining Volunteers’ Pro-Social Attitudes. Journal of Macromarketing, 30(1), 61–76. (Journal)
[3] Burns, D.J., Reid, J.S., Toncar, M. et al. Motivations to volunteer: The role of altruism. Int Rev on Public Marketing 3, 79–91 (2006). (Journal)
[4] Borges, R., Bernardi, M., & Petrin, R. (2019). Cross-country findings on tacit knowledge sharing: Evidence from the Brazilian and Indonesian IT workers. Journal of Knowledge Management, 23(4), 742–762. (Journal)
[5] Bolisani, E., & Bratianu, C. (2018). The emergence of knowledge management. In Emergent knowledge strategies (pp. 23-47). Springer, Cham. (Journal)
[6] Cai, Y., Song, Y., Xiao, X., & Shi, W. (2020). The effect of social capital on tacit knowledge-sharing intention: The mediating role of employee vigor. Sage Open, 10(3), 2158244020945722. (Journal)
[7] Castellani, P., Rossato, C., & Giareta, E. (2019). Tacit knowledge sharing in knowledge-intensive firms: the perceptions of team members and team leaders. Review of Managerial Science. https://doi.org/10.1007/s11846-019-00368-x. (Journal)
[8] Carpenter, J., & Myers, C. K. (2010). Why volunteer? Evidence on the role of altruism, image, and incentives. Journal of Public Economics, 94(11-12), 911-920. (Journal)
[9] Chen, C.-A., & Lee, Y. (2014). A Closer Look at the Difference Between Public and Nonprofit Employees’ Volunteering. International Public Management Journal, 18(1), 108–129. (Journal)
[10] D. Song. (2019). "The tacit knowledge-sharing strategy analysis in the project work," International Business Research, vol. 2, pp. 83-85. (Journal)
[11] Davenport, T.H, & Grover V., (2001). General Perspectives on Knowledge Management: Fostering a Research Agenda. Journal of Management Information Systems. Vol. 18, pp. 5-21. (Journal)
[12] Del Giudice, M., Della Peruta, M. R., & Maggioni, V. (2015). A model for the diffusion of knowledge sharing technologies inside private transport companies. Journal of Knowledge Management. (Journal)
[13] Gavurová, B., Tuček, D., & Kováč, V. (2019). Economic aspects of public procurement parameters in the tertiary education sector. Administratie si Management Public, 32, 42- 62. (Journal)
[14] Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management. (Journal)
[15] Guzley, R. M. 1992. “Organizational climate and communication climate: Predictors of commitment to the organization”. Management Communication Quarterly, 5:379-402. (Journal)
[16] Han, B. M., & Anantatmula, V. S. (2007). Knowledge sharing in large IT organizations: A case study. Vine, 37(4), 421-439. (Journal)
[17] Hawryszkiewycz, I.T., and A. Lin. (2003) “Process Knowledge Support for Emergent Processes”, in Proceedings of the Second IASTED International Conference on Information and Knowledge Management, Scottsdale, Arizona. pp. 83-87. (Journal)
[18] Huie, C. P., Cassaberry, T., & Rivera, A. K. (2020). The Impact of Tacit Knowledge Sharing on Job Performance. International Journal on Social and Education Sciences, 2(1), 34-40. (Journal)
[19] Jalal, H.A., Toulson, P. & Tweed, D. (2010), "Organisational cultural values for successful knowledge sharing: the case of Malaysia", Proceedings of the International Conference on Intellectual Capital, Knowledge Management, & Organizational Learning, The Hong Kong Polytechnic University, Hong Kong, 547-554. (Proceeding)
[20] King, N., Cassell, C. and Symon, G. (2004), “Using templates in the thematic analysis of text”, Essential Guide to Qualitative Methods in Organisational Research, Vol. 2 No. 1, pp. 256-270. (Journal) leaders. Review of Managerial Science. https://doi.org/10.1007/s11846-019-00368-x. (Journal)
[8] Carpenter, J., & Myers, C. K. (2010). Why volunteer? Evidence on the role of altruism, image, and incentives. Journal of Public Economics, 94(11-12), 911-920. (Journal)
[9] Chen, C.-A., & Lee, Y. (2014). A Closer Look at the Difference Between Public and Nonprofit Employees’ Volunteering. International Public Management Journal, 18(1), 108–129. (Journal)
[10] D. Song. (2019). "The tacit knowledge-sharing strategy analysis in the project work," International Business Research, vol. 2, pp. 83-85. (Journal)
[11] Davenport, T.H, & Grover V., (2001). General Perspectives on Knowledge Management: Fostering a Research Agenda. Journal of Management Information Systems. Vol. 18, pp. 5-21. (Journal)
[12] Del Giudice, M., Della Peruta, M. R., & Maggioni, V. (2015). A model for the diffusion of knowledge sharing technologies inside private transport companies. Journal of Knowledge Management. (Journal)
[13] Gavurová, B., Tuček, D., & Kováč, V. (2019). Economic aspects of public procurement parameters in the tertiary education sector. Administratie si Management Public, 32, 42- 62. (Journal)
[14] Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management. (Journal)
[15] Guzley, R. M. 1992. “Organizational climate and communication climate: Predictors of commitment to the organization”. Management Communication Quarterly, 5:379-402. (Journal)
[16] Han, B. M., & Anantatmula, V. S. (2007). Knowledge sharing in large IT organizations: A case study. Vine, 37(4), 421-439. (Journal)
[17] Hawryszkiewycz, I.T., and A. Lin. (2003) “Process Knowledge Support for Emergent Processes”, in Proceedings of the Second IASTED International Conference on Information and Knowledge Management, Scottsdale, Arizona. pp. 83-87. (Journal)
[18] Huie, C. P., Cassaberry, T., & Rivera, A. K. (2020). The Impact of Tacit Knowledge Sharing on Job Performance. International Journal on Social and Education Sciences, 2(1), 34-40. (Journal)
[19] Jalal, H.A., Toulson, P. & Tweed, D. (2010), "Organisational cultural values for successful knowledge sharing: the case of Malaysia", Proceedings of the International Conference on Intellectual Capital, Knowledge Management, & Organizational Learning, The Hong Kong Polytechnic University, Hong Kong, 547-554. (Proceeding)
[20] King, N., Cassell, C. and Symon, G. (2004), “Using templates in the thematic analysis of text”, Essential Guide to Qualitative Methods in Organisational Research, Vol. 2 No. 1, pp. 256-270. (Journal)
[21] Kuzu, Ö. H., & Özilhan, D. (2014). The effect of employee relationships and knowledge sharing on employees’ performance: An empirical research on the service industry. Procedia-Social and Behavioral Sciences, 109, 1370-1374. (Journal)
[22] Lettieri, EBorga, F. and Savoldelli, A. (2004), "Knowledge management in non‐profit organizations", Journal of Knowledge Management, Vol. 8 No. 6, pp. 16-30. (Journal)
[23] Leonard, D., & Sensiper, S. (1998). The role of tacit knowledge in group innovation. California management review, 40(3), 112-132. (Journal)
[24] Masuda, Y. J., Liu, Y., Reddy, S. M., Frank, K. A., Burford, K., Fisher, J. R., & Montambault, J. (2018). Innovation diffusion within large environmental NGOs through informal network agents. Nature Sustainability, 1(4), 190-197. (Journal)
[25] Maguire, M. and Delahunt, B. (2017), “Doing a thematic analysis: a practical, step-by-step guide for learning and teaching scholars”, The All Ireland Journal of Teaching and Learning in Higher Education, Vol. 9 No. 3, pp. 3351-3365. (Journal)
[26] Milton Mayfield, (2010),"Tacit knowledge sharing: techniques for putting a powerful tool in practice", Development and Learning in Organizations: An International Journal, Vol. 24 Iss 1 pp. 24 - 26. (Journal)
[27] Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science 5(1), 14–37. (Journal)
[28] Nonaka, I., and Von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organ. Sci. 20, 635–652. doi: 10.1287/orsc.1080.0412. (Journal)
[29] Obrenovic, B., Jianguo, D., Tsoy, D., Obrenovic, S., Khan, M. A. S., & Anwar, F. (2020). The enjoyment of knowledge sharing: Impact of altruism on tacit knowledge-sharing behavior. Frontiers in Psychology, 11, 1496. (Journal)
[30] Onwuegbuzie, Anthony & Leech, Nancy. (2007). Sampling Designs in Qualitative Research: Making the Sampling Process More Public. The Qualitative Report. (Journal)
[31] Okyere-kwakye, Eugene & Nor, Khalil & Soehod, Khairiah & Zaitul, Zaitul. (2019). Intergroup Contact Theory: Examining Knowledge Sharing Among Individuals from Different Tribes. International Journal of Knowledge Management. 15. 81-96. (Journal)
[32] Perumal, S., & Sreekumaran Nair, S. (2021). Impact of views about knowledge and workplace relationships on tacit knowledge sharing. Knowledge Management Research & Practice, 1-12. (Journal)
[33] Rathi, D., Given, L. M., & Forcier, E. (2014). Inter Organizational partnerships and knowledge sharing: the perspective of non-profit organisations (NPOs). Journal of Knowledge Management. (Journal)
[34] Seba, I., Rowley, J., & Delbridge, R. (2012). Knowledge sharing in the Dubai police force. Journal of Knowledge Management, 16(1), 114-128. (Journal)
[35] Singh Sandhu, M Kishore Jain, K. and Umi Kalthom bte Ahmad, I. (2011), "Knowledge sharing among public sector employees: evidence from Malaysia", International Journal of Public Sector Management, Vol. 24 No. 3, pp. 206-226. (Journal)
[36] Small, C. T., and Sage, A. P. (2005). Knowledge management and knowledge sharing: a review. Inform. Knowl. Syst. Manage. 5, 153–169. (Journal)
[37] Teegen, H., Doh, J. P. and Vachani, S. 2004. The Importance of Nongovernmental Organization (NGOs) in Global Governance and Value Creation: An International Business Research Agenda, Journal of International Business Studies, 35: 463– 483. (Journal)
[38] Zawawi, A. A., Zakaria, Z., Kamarunzaman, N. Z., Noordin, N., Sawal, M. Z. H. M., Junos, N. M., & Najid, N. S. A. N. (2011). The study of barrier factors in knowledge sharing: A case study in public university. Management Science and Engineering, 5(1), 59-70. (Journal)
[39] Zhang, X., Long, C., Wang, Y. and Tang, G. (2015), "The impact of employees’ relationships on tacit knowledge sharing", Chinese Management Studies, Vol. 9 No. 4, pp. 611-625. (Journal)
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Published
2022-10-14
How to Cite
Mustari, F. F., & Ghazali, A. (2022). Exploring Tacit Knowledge Sharing Enhancer Factors in Non- Profit Organizations. ITB Graduate School Conference, 1(1), 451–465. Retrieved from https://gcs.itb.ac.id/proceeding-igsc/index.php/igsc/article/view/39
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