The Influential Factors of Work Productivity During Covid-19: The Effect of Digital Skill, Collaboration and Organizational Support
Keywords:
collaboration, digital skill, perceived organizational support, work productivityAbstract
For controlling the negative impact of Covid-19 outbreak, the Indonesia government instructs the citizen to work from home (WFH). Unfortunately, the WFH productivity is still questioned. This study is an attempt to elaborate work productivity and the effect of digital skill as individual driver, digital collaboration as group driver, and perceived organizational support or POS as organizational driver. For supporting the arguments, this article has conducted a quantitative study which involved 824 working citizens as the respondents from all over Indonesia. The respondents are mostly the first timers of working from home. They were working for governmental institution or business organizations from various industries in Indonesia. Collected data was structured and calculated by PLS structural equation modelling) and SmartPLS application version 3. This study concludes that digital skill and POS affect directly on work productivity, but digital collaboration impacts indirectly. Digital skill becomes a mediator in linkage between digital collaboration and work productivity.
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References
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Troup, C., & Rose, J., Work from home: Do formal or informal telework arrangement provide better work-familiy outcomes? Community, Work, and family, 15(4), pp. 471-486, 2012.
Uhl-Bien, M., Picolo, R. F., & Schermerhorn Jr., J. R., Organizational behavior. John Wiley & Sons, 2020.
Van Deursen, A. J., Helsper, E. J., & Eynon, R., Development and validation of the internet skills scale (ISS). International Communication & Society, 19(6), pp. 804-823, 2016.
Wren-Lewis, S., The economic effects of a pandemic. In R. Baldwin, & B. Mauro, Economics in the time of Covid-19 (pp. 109-112). CePR Press., 2020.
Allen, T.D., Golden, T.D. & Shockley, K.M., How Effective Is Telecommuting? Assessing The Status of Our Scientific Findings, Psychological Science in Publec Interest, 16(2), pp. 40-68, 2015.
Attaran, M., Attaran, S. & Kirkland, D., International Journal of Enterprise Information Systems, 15(1), pp. 1-23, 2019.
Bakker, A. B., Du, D. & Derks, D., Major Lofe Events in Life, Work Engagement, And Performance: A Test of the Work-Home Resources Model, Internal Journal of Stress Management, 26(2), pp. 238, 2019.
Baruch, Y., Teleworking: Benefits and Pitfalls as Perceived by Professionals and Managers, New Technology, WOrk, and Employment, 15(1), pp. 34-49, 2000.
Battistelli, A., Galletta, M., Vandenberghe, C. & Odoardi, C., Perceived Organizational Support, Organizational Commitment and SelfCompetence Among Nurses: A Study in Two Italian Hospital, Journal of Nursing Management, 24(1), pp. 44-45, 2016.
Bikard, M., Valiki, K. & Teodoridis, F., When Collaboration Bridges Institutuins: The Impact of University-Industry Collaboration on Academic Productivity, Organization Science, 30(2), pp. 426-445, 2019.
Bloom, N., To Raise Productivity, Let More Employees Work from Home, Harvard Business Review, 2014.
Bosua, R., Kurnia, S. & Moza, A., Telework Impact on Productivity and Well-Being, In Social Inclusion adn Usability of ICT Services, pp. 201, 2017.
Dingel, J. I. & Neilman, B., How Many Jobs Can Be Done at Home? National Bureau of Economic Research, 2020.
Easley, R. F., Devaraj, S. & Crant, J. M., Relating collaborative technology use to team work qyality and performance: An empirical analysis. Journal of Management Information Systems, pp. 247-265, 2003.
Eder, P. & Eisenberger, R., Perceived Organizational Support: Reducing The Negative Influence of Coworker Withdrawal Behavior, Journal of Management, 34(1), pp. 55-68, 2008.
Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D., Perceived organizational support. Journal of Applied Psychology, 71(3), pp. 500, 1986
Felstead, A., Jewson, N., Phizacklea, A., & Walter, S., Opportunities to work at home in teh context of work life balance, HUman Resource Management Journal, 12, pp. 54-76, 2002.
Funes, J. M., Aguirre, F., Deeg, F., & Hoefnagels, J. (2018). Skill for tommorrow: How to address the digital skill gap. Policy, p. 3.
Green, B. N., & Johnson, C. D., Interprofesional collaboration research, education, and clinical practtice: working together for a better future, Journal of Chiropractic Education, 29(1), pp. 1-10, 2015.
Gubler, T., Larkin, I. & Pierce, L., Doing well making well: The impact of corporate weillness program on employee productivity, Management Science, 64(11), 4967-4987, 2018.
Howes, J. C., Cropanzano, R., Grandey, A. A., & Mohler, C. J., Who is supporting whom?: Quality team effectiveness and perceived organizational support, Journal of Quality Management, 5(2), pp. 207-223, 2000.
Jennigs, P. A., Brown, J. L., Frank, J. L., Doyle, S., Oh, Y., Davis, R., & Greenberg, M. T., Impact of CARE for Teacher program on teachers' scocial and emotional competence and classroom internactions. Journal of Educational Psychology, 109(7), 1010, 2017.
Kazekami, S., Does teleworking impove labor productivity? 27th Eurasia Business and Economics Society Conference.
Khan, F. F., Mohammed, N., & Harith, N. H., The relationship between the impacts of telecommuting, engagement, and employee performance in oil and gas industry in Kuantan Pahang, Malaysian Journal of Social Sciences and Humanities, 3(5), pp. 1-9, 2018.
Kim, H. J., Hawley, J. D., Cho, D., Hyun, Y., & Kim, J. H., The influence of learning activity on low-skill workers'skill improvement in South Korean manufacturing industry, Human Resource Development International, 19(3), 209-228, 2016.
Kim, H. J., Hur, W. M., Moon, T. W., & Jun, J. K., Is all support equal? The moderating effect of supervisor, coworker, and organizational support on tje link between emotional labor and job performance. Business Research Quarterly, 20(2), pp. 124-136, 2017.
Kim, M., Effect of team diversity, transformational leadership, and perceived organizational support on team learning behavior. Social Behavior and Personality: An International Journal, 45(8), pp. 1255-1269, 2017.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Steward, K. A., & Adis, C. S., Perceived organizational support: A meta analytics evaluation of organizational support theory. Journal of Management, 1853-1884, 2017.
Le, P. B., & Lei, H. (2019). Determinants of innovation capability: The roles of transformational leadership, knowledge sharing behavior, and perceived organizational support. Journal of Knowledge Management, 2019.
Lyubovnikova, J., Dawson, J. F., & West, M. A., Examining the indirect effects of perceived organizational support for teamwork training on acute healt care tem productuivity and innovation. The role of shared objectives. Group & Organizaiton Management, 43(3), pp. 382-413, 2018.
Marumaya, T., & Tietze, S., From anxiety to assurance: Concerns and outcomes of telework. Personnel Review, 2012.
Maruyama, T., Hopkinson, P. G., & James, P. W., A multivariate analysis of work-life balance outcomes from a large-scale telework programme. New Technology, WOrk and Employment, 24(1), pp. 76-88, 2009.
McKibbin, W., & Fernando, R., The Economics Impact of Covid-19. In R. Baldwin, & B. Mauro, Economicsint he Time of Covid-19 (pp. 45-52). CEPR Press, 2020.
Motyl, B., Baronio, G., Uberti, S., Speranza, D., & Filippi, S., How eill change the future engineers skils in the Industry 4.0 framework? A questionnaire survey. Procedia Manufacturing, 11, pp. 1501-1509, 2017.
Nakrošienė, A., Bučiūnienė, I., & Goštautaitė, B., Working from home: characteristics and outcomes of telework. International Journal of Manpower, 2019.
Onyemaechi, U., Chinyere, U. P., & Emmanuel, U., Impact of telecommuting on employees' performance. Journal of Economics and Management Sciences, 54, 2018.
Sasaki, S., Fukada, M., Okuda, R., & Fujihara, Y., Impact of organization and career commitment on clinical nursing competency. Yonago Acta Medica, 221-231, 2019.
Shin, N., Park, S. H., & Park, S., Partnership-based supply chan collaboration: Impact on commitment, innovation, and firm performance. Sustainability, 11(2), pp. 449, 2019.
Sorbe, S., Gal, P., Nicoletti, G., & Timiliotis, C., Digital dividend: Policies to harness the productivity potential of digital technologies. OECD Economic Policy Report, 2019.
Troup, C., & Rose, J., Work from home: Do formal or informal telework arrangement provide better work-familiy outcomes? Community, Work, and family, 15(4), pp. 471-486, 2012.
Uhl-Bien, M., Picolo, R. F., & Schermerhorn Jr., J. R., Organizational behavior. John Wiley & Sons, 2020.
Van Deursen, A. J., Helsper, E. J., & Eynon, R., Development and validation of the internet skills scale (ISS). International Communication & Society, 19(6), pp. 804-823, 2016.
Wren-Lewis, S., The economic effects of a pandemic. In R. Baldwin, & B. Mauro, Economics in the time of Covid-19 (pp. 109-112). CePR Press., 2020.
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Published
2022-10-14
How to Cite
Saputra, N., Aisyah, H., Palupiningtyas, D., Ardiansyah, F., Hayat, H., Karneli, O., Bahri, B., & Khusna, K. (2022). The Influential Factors of Work Productivity During Covid-19: The Effect of Digital Skill, Collaboration and Organizational Support. ITB Graduate School Conference, 1(1), 362–374. Retrieved from https://gcs.itb.ac.id/proceeding-igsc/index.php/igsc/article/view/32
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