Merchants’ Acceptability of Mobile Payment: A Systematic Literature Review

Abstract

The form of merchants’ acceptability of digital payment technology allows it to vary based on the region or country that is moving towards a cashless society, such as Southeast Asia countries which are included in the developing country group from the lower-middle income group to the upper-middle income group, based on previous survey results. Research using a systematic literature review (SLR) approach needs to be conducted to find the determinants that influence the acceptability of mobile payment technology in the context of the cashless society, especially from the merchants’ side based on research results in Southeast Asia countries which are said to be more supportive to the non-cash movement. VOSviewer is used to analyze the literature database and network visualization, the clusters formed from the selected articles are related to user motivation and satisfaction, ease of use, usefulness, demographical factors and behavior, service provider reliability and insight, merchants’ perception, innovativeness, perceived risk, and usage effect, and also the complexity of mobile payment service. Based on the clustering analysis, adoption and acceptability of mobile payment technology are more perceived as risk-taking and daring, and also affect merchants by considering consumers’ intention in using such financial technology.